Website Privacy Policy

Privacy Policy

Kernow Oils Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains:

• What personal information we collect
• Why we collect and use it
• How we protect your information
• Who we may share information with
• How long we keep personal information
• Your data protection rights
• How we use cookies and website analytics
• How to contact us about your personal data

What Personal Information Do We Collect?

We aim to collect only the personal information we need to deal with enquiries, provide our services, process orders and manage our business.

Depending on how you interact with us, this may include:

• Your name
• Company name
• Email address
• Telephone number
• Billing or delivery address
• Order and transaction information
• Account information
• Details you provide when making an enquiry
• Marketing preferences
• Information about how you use our website

We may occasionally need additional information. Where this is necessary, we will explain why we need it.

How Do We Collect Personal Information?

We may collect information when you:

• Contact us by telephone or email
• Complete a website enquiry form
• Request a quotation
• Place an order
• Open a customer account
• Subscribe to marketing communications
• Communicate with our sales or customer service teams
• Visit or interact with our website

We may also receive information through our normal business relationships where permitted by law.

How Do We Use Your Personal Information?

We use personal information to operate our business and provide products and services to our customers.

This may include using your information to:

• Respond to enquiries
• Prepare quotations
• Process and deliver orders
• Manage customer accounts
• Provide customer service and technical support
• Fulfil contracts
• Maintain accurate customer records
• Manage accounts and payments
• Communicate important information about our products or services
• Improve our products, services and website
• Protect our business and customers from fraud or unlawful activity
• Meet our legal and regulatory obligations
• Send marketing communications where permitted

We do not collect or use personal information unnecessarily.

What Is Our Lawful Basis for Using Your Information?

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

We need to fulfil a contract

For example, we need certain information to process an order, deliver products or provide a service you have requested.

We have a legal obligation

We may need to keep or process information to comply with tax, accounting, regulatory or other legal requirements.

We have a legitimate interest

We may process information where it is reasonably necessary to operate and improve our business.

This can include:

• Customer service
• Business administration
• Business development
• Fraud prevention
• IT and website security
• Improving our products and services

Where we rely on legitimate interests, we consider these interests against your rights and privacy.

You have given us consent

In some circumstances, we may ask for your consent before using your information.

Where processing is based on consent, you can withdraw that consent.

Marketing Communications

We may send relevant information about Kernow Oils, our products or our services where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time.

You can:

• Use the unsubscribe option included in relevant marketing emails
• Contact us at info@kernow-oils.co.uk
• Call us on 01736 757002

Stopping marketing communications does not prevent us from contacting you about an existing order, account, contract or other necessary business matter.

Who Do We Share Personal Information With?

We may share personal information with trusted organisations where this is necessary to operate our business or provide our services.

These may include:

• Delivery and logistics providers
• IT and website service providers
• Payment and financial service providers
• Professional advisers
• Suppliers and business partners
• Marketing and communications service providers
• Government, regulatory or law enforcement authorities where required

We only share information where there is a legitimate reason to do so.

We do not sell your personal information.

International Data Transfers

Some organisations that provide services to us may process information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information continues to receive the protection required by applicable data protection law.

This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

How Long Do We Keep Personal Information?

We keep personal information only for as long as it is reasonably required.

The length of time will depend on:

• Why the information was collected
• Whether we have an ongoing business relationship with you
• Contractual requirements
• Accounting and tax requirements
• Legal or regulatory obligations
• Whether the information may be required to establish or defend legal claims

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you a number of rights over your personal information.

These may include:

• Right of access – you can ask for a copy of personal information we hold about you.
• Right to rectification – you can ask us to correct inaccurate or incomplete information.
• Right to erasure – in certain circumstances, you can ask us to delete your personal information.
• Right to restrict processing – you may be able to ask us to limit how we use your information.
• Right to object – you may have the right to object to certain types of processing.
• Right to data portability – in certain circumstances, you can ask for information to be transferred in a suitable format.
• Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.
• Rights relating to automated decision-making – you may have rights where significant decisions are made solely by automated means.

Not every right applies in every situation.

How Can I Make a Data Request?

To ask about personal information held by Kernow Oils or exercise a data protection right, contact us:

Email: info@kernow-oils.co.uk
Telephone: 01736 757002

We may need to confirm your identity before responding to a request.

We will respond within the time required by applicable data protection law.

How Do We Protect Your Personal Information?

We take appropriate technical and organisational measures to protect personal information.

These measures are designed to reduce the risk of:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction of personal information

Access to personal information is limited to people and service providers who have an appropriate reason to use it.

Cookies

Our website uses cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They can help websites function correctly, remember preferences and provide information about how visitors use a site.

Different cookies may be used for different purposes, including:

• Essential website functions
• Website preferences
• Analytics
• Performance measurement
• Marketing and advertising

Where required, we will ask for your consent before placing non-essential cookies.

You can also manage cookies through your browser settings.

Website Analytics

We may use analytics services to understand how visitors use our website.

Analytics information can help us understand:

• Which pages are visited
• How visitors navigate the website
• How visitors find our website
• How the website performs
• Where improvements may be needed

Analytics and related cookies are used in accordance with applicable privacy and cookie requirements.

Social Media Platforms

Kernow Oils uses external social media platforms.

If you interact with us through a social media service, that platform will process information according to its own privacy policy and terms.

Please avoid sending sensitive personal information through public social media channels.

If you need to discuss personal or confidential information with us, please contact us directly by telephone or email.

Display Advertising and Remarketing

We may use advertising services to promote Kernow Oils online.

Subject to your cookie choices and applicable law, advertising providers may use cookies or similar technologies to help measure advertising performance or display relevant advertising.

You can manage your choices through our website’s cookie controls and, where applicable, through the privacy or advertising settings offered by the relevant provider.

To opt out of customised Google Display

Network ads please visit Googles Network Ads Setting

To find out more about how Google uses any data it collects please visit Google Ad Policies.

Resources & Further Information

For further information we have listed a number of useful reference links below as an aid.

• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 – The Guide (Easier to understand)
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google’s Privacy & Terms site

We may update our Personal Data Privacy Policy from time to time for legal or regulatory reasons or to allow the proper operation of the Company website.

Personal Data Breaches

A personal data breach can include the accidental or unlawful loss, alteration, disclosure, destruction of or access to personal information.

Kernow Oils takes appropriate measures to protect personal data.

If a personal data breach occurs, we will assess the potential impact and take appropriate action in accordance with applicable data protection law.

Where required, this may include notifying the relevant regulator and affected individuals.

If you believe information held by Kernow Oils may have been affected by a data breach, please contact us:

Email: info@kernow-oils.co.uk
Telephone: 01736 757002

Complaints About How We Use Your Data

If you have a concern about how Kernow Oils uses your personal information, please contact us first so that we can investigate.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website, services or legal requirements change.

We recommend checking this page periodically for the latest version.

Last updated: [02/10/2026]