Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions (FAQs)

 

 

When are you open?

The Kernow Oils customer service team is on hand:

08:00 – 17:00 Monday to Friday (*except Bank Holidays)

During these hours a member of our dedicated, expert customer service team members will be available to help with any enquiry you may have via phone, email, or live chat. For more information on contacting customer services, visit our dedicated customer services page.

 

Who are Kernow Oils?

Established in 1989 by David Adkins, Kernow Oils has now become an industrial lubricant specialist, recognised by and working in partnership with market-leading Global brands. These rich ties with household brands such as Castrol, Total Energies, and Lubric8, coupled with decades of experience have led to Kernow Oils being widely recognised as a market-leading company in developing advanced, high-performance industrial lubrication solutions. To read more about where we came from and who we are, visit our history and about us pages.

 

Why should I use Kernow Oils?

Widely recognised as a market-leading company in supplying and developing advanced, high-performance industrial lubrication solutions.

As experts in the field, we recognise how critical your machinery is to operations. Downtime, inefficiency and wastage are all factors that can prove costly. With this in mind, it is crucial you have the correct lubricant to protect your equipment.

Kernow Oils doesn’t just use a one-size-fits-all approach to sales and product advice. We match a sector-specific sales advisor to each enquiry. In taking this approach, your advice will come from someone who knows the industry challenges inside out and can match the products. This way you can be sure you are getting the best possible expert advice.

Working with the key aerospace alliances and certified with UKAS ISO standards 9001 for quality management systems (QMS) excellence, ISO 14001 for environmental management systems (EMS), and ISO 45001 for health and safety management excellence you can be assured we are a company that does things right!

What’s more, we are not only a trusted distributor for Castrol but hold the coveted position as their Ambasedor Distribution Partner of which we are incredibly proud.

 

What industries do you serve?

Our solutions cover various industrial applications including; manufacturing, engineering, food production, aerospace, agriculture, construction, automotive, marine, power generation, and so much more.

 

Which brands are you official distribution partners for?

We supply a whole host of brands including Samoa, Eastman, BP, Tygris, Morris Lubricants, as well as many more. On top of this, Kernow Oils is proud to be Castrol’s only UK non-exclusive Ambassador Distributor of Industrial and Automotive products. Has been a Platinum distributor of Quaker Houghton products since 2012. And is a registered TotalEnergies Distribution Partner.

 

Who will advise me on products and look after my account?

As mentioned above, we recognise how critical your machinery is to operations. Downtime, inefficiency and wastage are all factors that can prove costly. With this in mind, we match a sector-specific sales advisor to each enquiry. This ensures your advice will come from someone who knows the industry challenges inside out and can offer the best possible advice and guidance. This advisor with remain your point of contact and look after your account needs.

 

How do I place an order?

We do not sell our products online. This is because as a specialist, we believe lubrication is about getting the right product specification. The wrong lubricant causes costly stoppages, damage, downtime, shortening machinery life, and unnecessary wastage. Is it worth it to save a few bob? we don’t think so and that’s why we focus on ensuring customers get the best product match rather than selling the first thing we pick off the shelf.

So… Firstly, let’s make sure you have the best product to protect your machinery and extend its life. To do this have a quick chat with one of our industry-specific advisors who can take you through the products that match your needs. From here, your advisor will be able to provide you with a customised quote for your consideration. If you would like to proceed, your advisor can take your order.

 

How do I set up a credit account?

If you are a repeat customer and would like to set up a credit account, please speak to your account advisor and they will be able to look into this on your behalf.

 

How do I make payments for order balances?

We do not currently offer and account or payment facilities through the website. In order to pay invoices or outstanding balances, please call our accounts team on 01736 757002 or email accounts@kernow-oils.co.uk where our friendly customer service team will be happy to take a payment.

We accept cheques, BACs transfers, and credit/debit card payments.

 

What are your BACS details for bank transfers?

If you would like to pay by BACS please use the following details:

Account name: Kernow Oils Ltd

Bank: HSBC

Sort Code: 40 61 35

Account: 03003095

Email remittance to accounts@kernow-oils.co.uk

Please add your invoice number as a reference to transfer payments.

 

What sizes do you deliver?

We stock lubricants in all shapes and sizes from 400ml sprays and 1L ‘top up’ bottles, through to 209L oil drums and 1000L IBC’s. We deliver orders of all sizes and values.

 

What is your delivery lead time?

Delivery lead time is usually 1-2 working days however, we can provide next-day delivery or guaranteed timed delivery options should you need it in a hurry.

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How can we help? Do you need more information? Please message us with your contact details, product name, product application and pack size / volumes required.

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